Jen Romano is the person you go to when you want something done, done efficiently, and done right the first time.
— Mathematical Statistician, US Census Bureau
 Jen at the Centro de Innovacion, where she was the Opening Keynote Speaker at the IteraXion Conference, Santiago Chile. 2017.

Jen at the Centro de Innovacion, where she was the Opening Keynote Speaker at the IteraXion Conference, Santiago Chile. 2017.

 Closing Keynote at FLUPA UX Days, Paris France, 2018

Closing Keynote at FLUPA UX Days, Paris France, 2018

 Speaking at the Privacy by Design workshop, Tel Aviv Israel, 2017

Speaking at the Privacy by Design workshop, Tel Aviv Israel, 2017

 The UXPA 2016 Board, on stage at the annual UXPA conference, Seattle WA, 2016.

The UXPA 2016 Board, on stage at the annual UXPA conference, Seattle WA, 2016.

Jen is an effective leader and great colleague. While she is excellent at delegating and recognizing the strengths of others, you can also be confident that if Jen says she will take on a project or issue, it will get done, and done well.
— Director of UX, Perceptronics Solutions Inc.

Jen is the Director of User Experience Research at Bridgewater Associates. She specializes in efficient applications of research methods to ensure scientific rigor is not compromised while working fast to gain actionable results. Jen’s research specialties include usability, eye tracking, survey design, experimental design, and cognitive aging. Jen is an established expert in eye tracking – she teaches eye-tracking theory, trains UX professionals, and designs eye-tracking labs. She is co-author of Usability Testing for Survey Research (2017) and co-author/editor of Eye Tracking in User Experience Design (2014). She has held UX positions in both industry (Facebook, Instagram, Fors Marsh Group) and government (US Census Bureau), and has worked as an independent consultant as well. She is currently the President of the User Experience Professional Association (UXPA) and past President of the DC chapter of the American Association of Public Opinion Research (AAPOR) and the DC chapter of UXPA. Jen received a Ph.D. in Applied/Experimental Psychology from Catholic University of America.

Jen grew up in CT, spent about 10 years in Washington DC, then moved to San Francisco when she first joined Facebook. After a year, she moved to New York, where she currently lives. When she is not working on improving the UX of products or writing about it, she is traveling the world, teaching her dog new tricks, exploring NY, and sabraging champagne.


Jen starting coaching in 2018! 

Want to learn how you can get into the UX field and how to negotiate successfully? Want to know tips and tricks for succeeding in industry, government, and consulting? Wondering if you should get a PhD, or have you almost completed your PhD and you are wondering what's next? Would you like tips to make your resume stand out? Want to know what holes you have in your training that you should fill? Do you just want to chat about UX research methods and share resources? Sign up for a session, and let's chat! Sessions are for 15, 30, or 60 minutes and are conducted via video conference. Want a longer session or in-person session, email, and let's plan!


Speaking engagements in 2018:

Mar 21 : Women of Silicon Valley, San Francisco, CA.

May 10: QRCA & Insights Association, Philadelphia, PA.

Jun 15: FLUPA, Paris, France. *Closing Keynote

Jun 26-28: UXPA International, San Juan, Puerto Rico.


Jen taught me many things, such as how to successfully work with vendors and adjust their deliverable to be relevant to our roadmap. She has experience working as a vendor in the past, so helping me understand the process from an insider perspective was quite valuable. Jen also was a go-to resource for me to bounce ideas off of, and get feedback on my work. For example, I’ve done practice sessions with her where I presented my work, and her feedback was always very helpful and actionable. Aside from her professional skills, she was someone I trusted to talk about other non-research concerns I had, or to learn the lay of the land from a more experienced veteran. I’m grateful that I had an opportunity to work with Jen, and hope to continue to seek her counsel in the future.
— UX Researcher, Facebook
An exceptional leader, one who balances precise delegation with a unique talent for fostering cohesion in strategy, sometimes with very incohesive groups.
— UX Design and Research Manager, Ultimate Software
Jen is a smart, talented, efficient, and successful leader, who leaves a lasting impression on all the people and organizations she works with.
— Research Psychologist, Bureau of Labor Statistics
Jen took the initiative to host and organize the first UX Summit at Facebook. It was an event that brought researchers and insights across the company together. Because of the event, our research team is closer, stronger, and more impactful.
— UX Research Manager, Facebook
 Speaking on a panel at the International Communications Association conference, Fukuoka Japan, 2016

Speaking on a panel at the International Communications Association conference, Fukuoka Japan, 2016