Jen Romano is the person you go to when you want something done, done efficiently, and done right the first time.
— Mathematical Statistician, US Census Bureau
Jen at the Centro de Innovacion, where she was the Opening Keynote Speaker at the IteraXion Conference, Santiago Chile. 2017.

Jen at the Centro de Innovacion, where she was the Opening Keynote Speaker at the IteraXion Conference, Santiago Chile. 2017.

Closing Keynote at FLUPA UX Days, Paris France, 2018

Closing Keynote at FLUPA UX Days, Paris France, 2018

Speaking at the Privacy by Design workshop, Tel Aviv Israel, 2017

Speaking at the Privacy by Design workshop, Tel Aviv Israel, 2017

The UXPA 2016 Board, on stage at the annual UXPA conference, Seattle WA, 2016.

The UXPA 2016 Board, on stage at the annual UXPA conference, Seattle WA, 2016.

Jen is the Director of User Experience Research at Bridgewater Associates. She specializes in efficient applications of research methods to ensure scientific rigor is not compromised while working fast to gain actionable results. Jen’s research specialties include usability, eye tracking, survey design, experimental design, and cognitive aging. Jen is an established expert in the field – she teaches graduate-level classes, trains UX professionals, and coaches people who are entering the field. She is co-author of Usability Testing for Survey Research (2017) and co-author/editor of Eye Tracking in User Experience Design (2014). She has held UX positions in both industry (Facebook, Instagram, Fors Marsh Group) and government (US Census Bureau), and has worked as an independent consultant as well.

Jen is an established leader in the UX field: she is currently the Director of Marketing and Communications of the User Experience Professional Association (UXPA) and a Board Member of the UX Quality Certification Center (UXQCC), and she is past President of the UXPA, past President of the DC chapter of UXPA, past President of DC chapter of the American Association of Public Opinion Research (AAPOR), and past Membership Chair for the Pacific chapter of AAPOR (PAPOR). Jen received a Ph.D. in Applied/Experimental Psychology from Catholic University of America.

Jen grew up in CT, spent about 10 years in Washington DC, then moved to San Francisco when she first joined Facebook. After a year, she moved to New York, where she currently lives. When she is not working on improving the UX of products or writing about it, she is traveling the world, teaching her dog new tricks, exploring NY, and sabraging champagne.


Speaking engagements in 2019:

Mar 29: UXPA International Webinar, Transitioning into UX from Academia

May 1: dscout People Nerds, San Francisco, CA

Also see online classes Jen is teaching.


Jen has an enthusiasm and can-do approach that makes those around her feel empowered and capable of jumping in to try new things, too. She’s one of the most skilled, accomplished, and approachable researchers I’ve had the good fortune to collaborate with.
— UX Research Manager, Facebook
An exceptional leader, one who balances precise delegation with a unique talent for fostering cohesion in strategy, sometimes with very incohesive groups.
— UX Design and Research Manager, Ultimate Software
Jen is a smart, talented, efficient, and successful leader, who leaves a lasting impression on all the people and organizations she works with.
— Research Psychologist, Bureau of Labor Statistics
Jen took the initiative to host and organize the first UX Summit at Facebook. It was an event that brought researchers and insights across the company together. Because of the event, our research team is closer, stronger, and more impactful.
— UX Research Manager, Facebook
Jen is an effective leader and great colleague. While she is excellent at delegating and recognizing the strengths of others, you can also be confident that if Jen says she will take on a project or issue, it will get done, and done well.
— Director of UX, Perceptronics Solutions Inc.
Speaking on a panel at the International Communications Association conference, Fukuoka Japan, 2016

Speaking on a panel at the International Communications Association conference, Fukuoka Japan, 2016