Jen is the Director of User Experience Research at Bridgewater Associates. She specializes in efficient applications of research methods to ensure scientific rigor is not compromised while working fast to gain actionable results. Jen’s research specialties include usability, eye tracking, survey design, experimental design, and cognitive aging. Jen is an established expert in eye tracking – she teaches eye-tracking theory, trains UX professionals, and designs eye-tracking labs. She is co-author of Usability Testing for Survey Research (2017) and co-author/editor of Eye Tracking in User Experience Design (2014). She has held UX positions in both industry (Facebook, Instagram, Fors Marsh Group) and government (US Census Bureau), and has worked as an independent consultant as well. She is currently the President of the User Experience Professional Association (UXPA) and past President of the DC chapter of the American Association of Public Opinion Research (AAPOR) and the DC chapter of UXPA. Jen received a Ph.D. in Applied/Experimental Psychology from Catholic University of America.
Jen grew up in CT, spent about 10 years in Washington DC, then moved to San Francisco when she first joined Facebook. After a year, she moved to New York, where she currently lives. When she is not working on improving the UX of products or writing about it, she is traveling the world, teaching her dog new tricks, exploring NY, and sabraging champagne.
Jen starting coaching in 2018!
Want to learn how you can get into the UX field and how to negotiate successfully? Want to know tips and tricks for succeeding in industry, government, and consulting? Wondering if you should get a PhD, or have you almost completed your PhD and you are wondering what's next? Would you like tips to make your resume stand out? Want to know what holes you have in your training that you should fill? Do you just want to chat about UX research methods and share resources? Sign up for a session, and let's chat! Sessions are for 15, 30, or 60 minutes and are conducted via video conference. Want a longer session or in-person session, email, and let's plan!